The top issue categories for our callers this week have remained ‘Grant and Loan enquiries' and ‘Money advice', with a combined total of 34 per cent of all calls. The ‘Personal Issues' category accounted for nearly 20 per cent of calls while ‘Working conditions' accounted for 18 per cent. ‘Careers' was in fourth place, with 11 per cent of calls this week.

Our online InfoCentre has been very busy this week with over 1,800 factsheet views. Here are the five most popular factsheets:

• Seven types of difficult people
• Dealing with stress
• Managing stress at work
• Your top tips for time management
• Understanding stress

Our online coaching programme is still proving to be popular with all eight of the programmes in use. This week the most popular programme is still ‘Emotional wellbeing', followed by ‘Personal and professional development', ‘Work related issues' and ‘Work-life balance'.

To find out more about the coaching programmes or register for a course, click here.

Don't forget that Teacher Support Network is available to help you 24 hours a day, 7 days a week. Call us on 08000 562 561 (England), 0800 564 2270 (Scotland), or visit our website by clicking here.