Try out our new Online Support services

Online support is a confidential service for you to use as you need it

By Sally Baker : 10 September 2009

Our Online Support team is here for you 24 hours a day, 7 days a week. It could be a straightforward question you need an answer to, or a bigger issue that’s troubling you where we can give you some extra support.

Online support is a confidential service for you to use as you need it. You can be open and honest in the knowledge that our advisors are there to support you, not to pass judgement.

It’s easy to take the first step; fill in some simple details including what’s on your mind and send it off to one of our trained advisors for a personal email response.

Click here to try it out today.

Your details will be sent to one of our trained support team who will reply to you within 48 hours.

It might be that you only need some information from us, or it might be that you need a little more support. In that case your coach will work with you and you could have an exchange of several emails over a longer period of time.

Don’t forget you always have the option to call our free Support Lines at any time if you’d like to speak to someone directly. If your coach isn’t specifically available that day, then any one of our trained coaches can talk to you or we can arrange for your personal coach to give you a call back.

Find our more about our Online Support services on our website, here.

These factsheets from our InfoCentre may also be useful:






 

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